About the job

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent telephone and administrative support to Court users, Judiciary, Local Authorities and Management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role                                   

Our administrative teams are the core of our National Business Centres (NBCs), delivering great customer service to enable Justice. At the Special Educational Needs Tribunals (SEND), we have multiple admin teams involved in processing appeals made against Local Authority decisions for children and young persons between the ages of 0 – 25.

You’ll register new appeals onto our tribunals database, issue tribunal orders, list appeals or arrange Judicial office holders to hear appeals. You’ll spend at least 1 day a week answering telephone calls from the public to help them with the process of appealing or responding to the tribunal. 

You may also be asked to clerk a hearing in the Darlington Court Centre and/or provide clerking assistance on our video hearing platform. This involves assisting customers and Judiciary in preparing for a hearing and commencing a hearing promptly.

You will have the confidence to liaise with Judiciary, legal representatives, parents and Local Authorities, and be able to adapt your verbal and written communication style in an empathetic and patient manner.

Your skills and experience                     

With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have a great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy in organising your time, prioritising efficiently and multi-tasking in a busy environment. 

For a full job description, please read supporting document 1 included below before applying.

Fixed term appointments (FTA) on promotion

MoJ employees may apply for FTA opportunities in MoJ that are advertised at a higher grade than their current substantive grade. Where an employee accepts an FTA on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area, as per the loan policy for OGD loans. Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures.

Loans/Detached Duty

The terms of the loan or detached duty will be agreed between the home and host department and the Civil Servant (candidate). This includes grade on return. Prior agreement to be released on a loan or detached duty basis should be obtained before commencing the application process.

Further details:

These positions are for full time roles only. Standard full-time working hours are 37 hours per week (usually 7.4 hours per day across 5 days Monday – Friday). Operating business hours are between 07:30am to 17:30pm Monday to Friday. Work hours will be agreed with local line managers and in conjunction with the business needs of the role.

Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home working in the office schedule.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £22,940, HM Courts and Tribunals Service contributes £6,102 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.