About the job

Job summary

Please refer to job description

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

HM Courts and Tribunals Service

Royal Courts of Justice

Job Title:  Administrative Court Team Leader

Grade: Executive Officer (EO)

Number of Posts:  1

Length of Post: Permanent

Location of Post: Royal Courts of Justice, Strand, London, WC2A 2LL

Salary: London (within M25): £31,169- £32,760

Background and Key Purpose of the role

The Administrative Court, which forms part of the King’s Bench Division of the High Court, deals with a broad variety of work including Judicial Review claims and a range of public law and statutory appeals and applications.

An exciting opportunity has arisen to join the Administrative Court Office as team leader of the Issues and Enquiries team. As a team leader, you will be expected to manage and oversee the day to day running of the Issues and Enquiries team and to line manage and support administrative officer staff. The post holder will also have regular contact with court users, including members of the judiciary and legal professionals. In addition to managerial duties, the post holder is responsible for their own work.

All staff regardless of the job they do are expected to provide a high level of performance. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.

Key Responsibilities, included but no limited to: 

• To lead and manage a team of administrative officers.
• Monitor key performance areas, analysing performance trends and making recommendations for improvement to the delivery manager.
• Conduct ongoing reviews of procedures and working practices and manage the implementation of new initiatives and legislation. 
• To provide written and verbal advice to queries from staff and court users. 
• To deal with customers’ enquiries and complaints and address any root causes.
• Contribute to the delivery of operational, performance and service standard targets.
• Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary, and management.
• Provide statistical data for the management team and judiciary.
• Oversee the review of job cards and updating standard letters and correspondence, minutes, notes, reports and submissions.
• To provide training and support with the aim of developing staff.
• Ensuring own mandatory training requirements are facilitated and kept up to date.
• Ensuring compliance and administration documentation meet quality standards (key control checks).
• Checking the work of others, updating records, assessing the value of goods and/or property, preparing invoices, information gathering and running straightforward reports.
• To provide support to the higher executive officer, lawyers, and members of the judiciary.

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Essential Skills & Criteria:

• Strong customer focus and service skills.
• Experience of working in an administrative role in a customer focussed environment.
• Proficient with IT and Microsoft Software packages.
• Excellent communication and organisational skills.
• Pays attention to detail and an ability to work at pace calmly. 
• Excellent organisational and task management skills.
• Confident building strong personal relationships across a large and complex organisation.
• Excellent written and oral communication skills.

Security Level:

This role requires vetting to Counter-Terrorism Check (CTC) level. For this you will need to confirm your employment and residence history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

If you do not meet the above requirements, you may still be considered if, for example:

• You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
• You were studying abroad
• You were living overseas with parents
• In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account and a local police check carried out.

Application Process:

To apply for this position please complete the online application form, ensuring you provide the following:

• A 250-word suitability statement against each of the following Success Profile Behaviours (Level 2):
• Managing a Quality Service
• Leadership
• Communicating and Influencing

In the event we receive a large volume of applications, we will sift using the lead Success Profile Behaviour: Managing a Quality Service.

If selected for interview, you will be tested against the following Success Profile Behaviours (Level 2):

• Managing a Quality Service
• Leadership
• Communicating and Influencing

Interviews will also test three Strengths.

Interviews for this campaign will be conducted in person at a central London location.

Further information on Success Profile Behaviours and Strengths, as well as the required standards for this post (Level 2), can be found at:

https://www.gov.uk/government/publications/success-profiles        

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

Terms & Conditions:

Working Hours / Pattern:

This role is not suitable for hybrid working.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be treated fairly and, on a case-by-case basis in accordance with the MoJ’s Flexible Working and Equality policies.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Person specification

Please refer to job description

Benefits

Alongside your salary of £31,169, HM Courts and Tribunals Service contributes £8,446 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.