About the job

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to providing access to justice through the Welsh language.  

The Admin Officers in the Welsh Language Unit play a critical role, providing excellent administrative support and customer service to court users and management.  

About us  

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users by providing a Welsh language service within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.  

Your role 

Working as part of our Welsh Language Unit you will contribute to the overall operational, performance and service standard targets across your area of work. You will help provide a Welsh telephony service to those who want to deal with us in the Welsh language, help provide a Welsh language web-chat facility and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users and the legal profession.  

You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:  

• Dealing with telephone enquiries across a range of jurisdictions
• Provide a Welsh language web-chat facility
• Keep statistics on the use of Welsh language across our services
• Dealing with general administrative duties as required including the processing of invoices
• Log all work related activity on the Welsh Language Unit’s workflow database  
• Communicating with the Public, Court and Tribunal Users and Representatives of other Agencies and Organisations 

Your skills and experience 

• Friendly and approachable manner with excellent customer service skills. 
• Ability to multitask, whilst working in a fast-paced environment. 
• Good written and verbal communication skills. 
• IT proficient with the ability to learn and adapt to different technologies and software 
• Excellent organisational skills. 

Further details:  

The Welsh Language Unit work in a hybrid manner with 60% of the working weeks spent in the court/office location. Standard full time working hours are 37 hours per week. Part-time working of 4 days a week can be considered together with flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.   

As the Welsh Language Unit is based in Caernarfon and if the successful applicant is based at any of the other locations mentioned, then there will be an expectation to travel to Caernarfon from time to time for training and team interaction.

Due to business needs the minimum part time hours we can offer any part time request is 30 hours per week, over 4 days.

The jobholder must be able to fulfil all spoken/written aspects of the role with confidence in English and Welsh.

i.e. the candidate must be able to write short sentences in Welsh for purposes of providing a webchat functionality using the scripts provided. The interview will be conducted in Welsh.

Base Location addresses.

Caernarfon Justice Centre, Llanberis Road, Caernarfon, LL55 2DF.

Cardiff Civil & Justice Centre, 2 Park Street, Cardiff, CF10 1ET.

Cardiff Crown Court, The Law Courts, Cathays Park, Cardiff, CF10 3PG

Wrexham County and Family Court, The Law Courts, Bodhyfryd, Wrexham, LL12 7BP

Wrexham Magistrates Wrexham LL12 7BP

Aberystwyth Justice Centre, Aberystwyth, SY23 1AS

Swansea Civil Justice Centre, Caravella House, Quay West, Quay Parade, Swansea SA1 1SP

Swansea Magistrates' Court, Grove Place, Swansea, SA1 5DB

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £22,940, HM Courts and Tribunals Service contributes £6,102 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.