About the job

Job summary

APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.

Do you want to apply your communication and problem-solving skills in a role that provides variety and flexibility? 

Do you have excellent communication skills? 

Do you thrive in a fast-paced, changing environment? 

If so, we would love to hear from you!  

We currently have an exciting and dynamic vacancy for the dual role of Administration Officer & Postmortem Room Assistant within the Veterinary Investigation Centre at Bury St. Edmunds.

This role will provide the opportunity to develop your own skills and future career. Your responsibilities will include providing general administrative support within the various APHA Teams and across the wider Surveillance and Laboratory Services Department for approximately 50% of your time. The other 50% will be acting as a post-mortem room assistant to our veterinary investigation officers along with associated laboratory duties.

Job description

You will be working in a friendly and supportive team in a fast paced, reactive and varied role. You will need to have excellent IT and organisation skills and the flexibility to turn your hand to different tasks as the situation demands. You will be engaging with a broad range of partners and forming relationships with colleagues across the wider APHA team.

Your main duties will include:

Post-mortem Room & Laboratory Duties

• To assist veterinary colleagues in taking samples at post-mortem for testing.
• Preparation and reading of smears.
• Storage and archiving and retention of samples.
• Dispatching of samples for processing to other locations.
• Disposal and manual handling of carcass waste.
• Preparation of reagents, sterile/clean equipment.
• Staining smears for specific organisms such as Coxiella, Brucella and Chlamydophila
• Worm egg counting from faecal samples.

Administration procedures

• To take responsibility for a set of defined administrative procedures; ensuring actions are carried out in accordance with the procedures and within the necessary timescales.
• Providing various office administrative duties to the immediate and, when required, wider team including booking in submissions, preparing reports, mailbox monitoring and accurately inputting data onto APHA data systems.
• Answering telephone queries, following up enquiries which cannot be immediately resolved. There is some processing and procedural work associated with the calls generated, including accurately noting the details of the call, updating databases, producing paperwork, and following general administration processes and procedures.
• Providing support and guidance to others (internally and externally) on procedures.
• Continually reviewing procedures in your work area and identifying any efficiencies that could be utilised in your work area.

Customer Service

• To liaise with, and provide excellent customer service to Stakeholders, Delivery Partners and Customers, both internal and external, to understand and appreciate their needs and requirements, for example, liaising with farmers and local veterinary practices to arrange tests. Some roles will involve arranging collection of dead or diseased animals for post mortem, liaising with farmers, haulage companies and vet practices.
• Liaising with laboratories over test results and reports.

Person specification

We are looking for candidates who can demonstrate the following essential experience and skills:

• Experience of using Microsoft packages Outlook, Excel, Word and be able to demonstrate a good level of IT literacy.
• Well-organised.
• Positively respond to change.
• Customer service focused.
• Accuracy inputting data and collating/filing paperwork.
• Ability to communicate clearly and effectively both verbally and in writing.
• Proactive in their approach to work.
• Be physically fit.

Benefits

Alongside your salary of £23,811, Animal and Plant Health Agency contributes £6,428 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

Application Process

After submission of the first stage of your application, you will be invited to complete a Civil Service Numerical Test and Civil Service Verbal Test. If you successfully pass the test, you will be invited to complete the final stage of the application. 

Please complete the online tests as soon as possible (within 24-48 hours is recommended). In any case, please ensure the online test is completed no later than 2 days before the full application deadline. The closing date for the online test is 23:55 on 22nd March 2024 the full written application is 23:55 on 22nd March 2024. If you fail to complete the online test and full application before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

Do not leave completing the tests until the last minute in case you experience any access or technical issues. There may not be technical support available after business hours and after 2pm on the closing date of 22nd March 2024. 

While the tests should work on most operating systems and modern browsers with a good internet connection, we cannot guarantee that every combination will work. At the beginning, the test will check which browser you are using, and alert you if it is likely to be incompatible. 

It is highly recommended that you complete the online tests on a desktop computer, not a mobile phone or tablet. 

Please note that online tests associated with this vacancy are not subject to time limits.

If you successfully pass the tests, you will be invited to complete the final stage of the application where you will be asked to give details in a Personal Statement and complete a CV template. For the personal statement, please write up to 500 words demonstrating how you match the required skills and experience for this post.

Further details around what this will entail are listed on the application form.

Sift
Should a large number of applications be received, an initial sift may be conducted using the personal statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

Sift and interview dates as well as the interview location to be confirmed.

Interview
If successful at application stage, you will be invited to interview where you will be assessed on Behaviours and your experience.

Please use the STAR technique (Situation, Task, Action, Result) to provide evidence of each behaviour.

A presentation or additional exercise may also be assessed, further details of this will be given at the time.

Location
Please be aware that this role will be contractually based at Bury St Edmunds.

As part of the pre-employment process, successful candidate(s) will be able to agree a contractual workplace from those locations listed in this advert. The agreed contractual workplace is then the substantive and permanent place of work for the successful candidate(s).

Where the location is 'National' the successful appointee should discuss and agree an appropriate contractual location in line with both Defra’s location policy and site capacity, prior to proceeding with pre-employment processes.

Successful applicants currently employed by the hiring Defra organisation for this post may choose to remain in their current contractual location or may choose to change contractual location to one of those listed above. This should be discussed and agreed prior to proceeding with pre-employment processes.

The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home. Working time spent at a workplace may include time spent at other organisational locations including field-based operational locations, together with supplier, customer or partner locations. This is a non-contractual agreement which is consistent with common Civil Service expectations.

Travel costs to non-contractual workplaces will be subject to departmental travel and subsistence policies. Travel costs to contractual workplaces are the responsibility of the employee.

Defra includes the core department, APHA, RPA, Cefas and VMD.

Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.

Salary
New entrants are expected to start on the minimum of the pay band.

Visa Sponsorship Statement
Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

• Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. 

Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Criminal Record Check
If successful and transferring from another Government Department, a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. 

Internal Fraud Database Check
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Childcare Vouchers 
Any move to Defra from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.