About the job

Job summary

Do you love to provide fantastic service?

Are you a conscientious individual who can help team members when needed?

If so, we have a fantastic opportunity for an Administration Officer to help the ADI Approvals and Decisions team in taking responsibility for the administration of a range of ADI tasks such as first application to removal and we would love to hear from you!

Job description

This is an exciting opportunity for an enthusiastic individual with strong administrative skills to join the ADI (Approved Driving Instructors) Registration. 

You will be responsible for ensuring that all actions are in accordance with legislation, correctly recorded on TARS and relevant documents scanned. This involves being responsible for an allocation of instructors and undertaking every process of registration from first application, through renewals and recommendations to the Registrar for refusal and removal in relation to trainee licences or the standards check.

They will also be responsible for all aspects relating to the administration of the voluntary ADI-based Fleet and ORDIT registers.

The role requires close working with the Fit and Proper team in Wednesbury about any cautions or convictions, both motoring and non-motoring, close working with the Deployment team in Operations about standards check invites and non-attendance and close working with the appeals manager in cases where the ADI/PDI appeals to the first tier Transport Tribunal.

Person specification

Responsibilities include, but are not limited to:

• Processing all applications including initial applications; trainee licences; first registration; renewal; re-registration and dealing with all related queries.
• Obtaining representations from instructors and making evidence-based recommendations to the Registrar for second trainee licence applications, non-compliance with conditions of first trainee licences and standards check refusal or failure.
• Dealing with notifications of ADIs’ driving convictions and issue appropriate warning or refer to the Fit and proper team, as appropriate.
• Assisting the Appeals Manager to collate all evidence for statements of case and appeal hearings.
• Processing removals from the Register, including requests for refunds and ex gratia payments.
• Ensuring that all information on TARS is used correctly and updated promptly.
• Process all cases promptly and within services standards.
• Dealing with telephone, email and written enquiries about registration promptly.

For more information about the role and responsibilities please see the attached Candidate Pack.

About You

We are searching for the kind of person who is willing to consistently raise standards and be able to make decisions to improve your customer’s experience. You love to go the extra mile to ensure you give the best service. We will look to you to promote new ways of working and drive continuous improvement and change initiatives.

We would encourage you to apply for the role if you enjoy focusing on the task at hand and love seeing your work through to completion. You find it easy to concentrate and produce work of an excellent standard. You can focus on achieving your own objectives but also love supporting others to do the same.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. 

Additional Information

We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.

About Us

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. 

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. 

We’re working hard to:  

• Make roads safer.
• Improve services for our customers.
• Make road transport greener and healthier.
• Harness the potential of technology and data.
• Grow and level up the economy.

To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website. 

Benefits

• An environment with flexible working options where we encourage a great work-life balance.
• Exceptional pension with an employer contribution of an average of 27%.
• Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Latest IT and Tech devices.
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
• Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
• Wide range of discounts schemes on high street names.
• Employee assistance program for health and wellbeing.
• Cycle to work scheme and Gym membership offers. 

For more information visit our careers page.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process you will be asked to complete a CV and Personal Statement. Further details around what this will entail are listed on the application form.

Please tailor your CV to suit the role. For your Personal Statement, please provide detailed evidence of the following:

• Excellent organisational and administrative skills.
• Able to communicate effectively with individuals, across teams and at various levels.
• Ability to interpret regulation and legislation.
• Good knowledge of IT systems, particularly Word, Excel and Email applications with associated keyboard skills.

Your Personal Statement will be limited to a maximum of 750 words. 

The sift is due to take place week commencing 29th July 2024.

Interviews are likely to be held week commencing 19th August 2024.

Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview. 

We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.

The selection process will be designed specifically for the role. As a result, your assessment will include:

• An interview.

If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events. 

You’re encouraged to become familiar with the role by reviewing the candidate pack attached, as you may be assessed against any of the criteria recorded within.

The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

You can read more about Success Profiles here.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.